Business success today involves far more than manufacturers simply delivering quality products on time. It requires integrated solutions that include service, support, and timely and accurate information, whenever and wherever customers want it, and it demands that manufacturers regularly assess and improve the performance of operations that deliver those solutions. To deliver optimum customer satisfaction and operations performance—and business success—manufacturers must have timely access to understand how they are tracking to key measures and then being able to analyze this further to identify inefficiencies, and act as opposed to react.